Shipping Policy
We ship to Europe from our warehouse in Poland. The delivery time takes 1-3 Business Days from the dispatch date (excluding weekends and holidays).
Poland Shipping
- Inpost Courier (1-3 Business Days)
EU Shipping
- DHL Express Courier (1-3 Business Days)
If the delivery time has exceeded the forecasted time, please reach us so that we can conduct the investigation.
Notifications
Upon dispatch, you will receive the tracking link from which you will be able to follow the progress of your shipment based on the latest updates made, available by the shipping provider.
Address changes
For the delivery address change requests, we are able to assist before the order is dispatched only. Contact us at vivi.swimstore@gmail.com for assistance.
Kindly note that in case the package is sent to the incorrect address (incorrectly indicated by the customer at the checkout stage), it can not be refunded if it's lost.
Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website.
All import Duties & taxes are paid within the European Union. Import duties and taxes for shipments outside the European Union may be liable to be paid upon arrival in the destination country. This varies by country, and VIVI encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customer's expense, and the customer will receive a refund for the value of the goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.