FAQ

What payment methods are accepted?

At VIVI, we never directly handle payment information. Instead, all transactions are conducted safely and decrypted through trusted partner banks and payment processors. We accept the following payment methods:

  • VISA
  • MasterCard
  • American Express
  • Apple Pay

Can I change/edit/cancel my order?

We process your order as soon as it's placed! Once an order has been placed we are able to make any changes before the order dispatch only. (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)


Can I get help with sizing?

We offer a detailed Fit Guide to help direct you to the right size in your VIVI Swimwear. If you need any further assistance, please contact our customer service team at vivi.swimstore@gmail.com


How do I care for my swimsuit?

We have chosen our VIVI fabric for it's perfect combination of softness and resiliency. To keep your VIVI suit in pristine condition, please follow our care instructions listed here.

 

Where is my order/shipping confirmation?

In case you are unable to locate your order confirmation, kindly check your spam folder. Generally, the confirmation email is sent within 10 minutes of placing the order. If you have already received the order confirmation but not the shipping confirmation, there's a high probability that the order has not been shipped yet. 


Can I return / exchange my order?

We accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund, store credit, or a one time exchange. All return requests must be made within 14 days after the date of delivery. The request for a refund or exchange will be processed once the warehouse confirms receipt and handling of the returned item. Read more about our Return Policy here

Where are your products made?

Our products are designed in Poland and are manufactured in Bali, Indonesia. 

 
Do you offer any discounts?

It is important to admit that we prioritize investing in production, the well-being of human labor, and other aspects of our business, which is why we do not typically offer many discounts. Nevertheless, you may get 15% off your first order while subscribing to our newsletter. 

If you're purchasing 2 Swimwear Sets (2 Tops and 2 Bottoms), you will automatically get the Free Shipping. Bear in mind that coupons cannot be calculated, and only one coupon can be applied per order.